Email Us: [email protected]
Call Us: 1-877-SPIRITS (774-7487)

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Frequently Asked Questions

When will my credit card be charged?
An Order In Progress email will be sent to notify you that your credit card has been charged. An Acknowledgement email does not mean that your credit card has been charged.

What do you charge for delivery?
Standard delivery (3 - 5 business days) is included in our all-inclusive prices. For delivery options and prices, visit our Global Delivery page.

How do I redeem a promotional code?
When placing your order online, enter the promotional code in the corresponding field on the "Payment" page. You will see your discount applied on the "Review Order" page.

How will I know that my gift has been delivered?
A Delivery Notification email will be sent to you to confirm delivery. If you would like to check the status of your order, please call or email us with your order number.

What happens if no one is available to accept the gift delivery?
Up to three attempts will be made to deliver your gift. A door tag with all pertinent information will be left after each failed delivery attempt. Your recipient may contact our delivery service at any time to schedule pick-up. If your recipient has not contacted our delivery service and a third attempt has failed, the gift will be returned to us and you will be responsible for any additional delivery charges.

*Someone 21 years of age or older must be present to sign for the gift delivery. If someone 21 years of age or older will not be available at the delivery location, we suggest sending your gift to a business address.

Will my gift be delayed during inclement weather?
Winter delays can be caused by road closures or air travel delays during severe weather. Unfortunately, delays during inclement weather are out of our control. We apologize for the inconvenience that these delays cause. We watch the weather closely and will resume delivery as soon as conditions permit.

Can I cancel and receive a refund for my order?
To request a cancellation, call the 1-877-SPIRITS.COM Gift Concierge at 1-877-774-7487 as soon as possible. You may ask your recipients to refuse your gift if it’s in transit. Once the gift is returned to us, you will be issued a refund, less the original shipping fee, return shipping charges and restock fee. If your gift has not been sent out, we will cancel your order and issue a full refund.

**Please note: Personalized Gifts cannot be returned or cancelled once processed.

*We suggest selecting Next Day Delivery to ensure the quality and freshness of fragile gifts such as champagne, wine and gourmet foods during extremely cold or hot weather.

1-877-SPIRITS.com can cancel orders and refund customers' money because of pricing errors (or for any other special reasons). 1-877-SPIRITS.COM complies with all state and local laws. We act as your agent in purchasing and securing delivery of your gift in accordance with applicable law. Void where prohibited. Minors are forbidden by law to receive or send liquor, beer or wine. Someone 21 years of age or older must be present to sign for the gift delivery.